Effective Date: May 2, 2026 Last Updated: May 2, 2026
At eGeez Inc.
we are committed to ensuring every fan has a positive experience on our Platform. If you are not satisfied with a purchase made through the eGeez marketplace application, we are here to help.
This policy applies to all purchases made through the eGeez app and Platform. Please read it carefully as return eligibility, timelines, and outcomes may vary depending on the licensee or seller.
You may request a return within 15 days from the date of purchase as confirmed in your order on the eGeez app.
To be eligible for a return:
The return request must be initiated within 15 days of purchase date
The item must be unused, in its original condition, and in original packaging where applicable
Proof of purchase must be available through your Order History on the app
The following are non-refundable under any circumstances:
Shipping fees
Items marked as Final Sale at the time of purchase
Gift cards and wallet credits except where required by applicable law
Premiere Drop pre-orders cancelled after 48 hours of placement
eGeez operates as a marketplace platform connecting fans directly with verified licensees. Please note:
Some licensees on the Platform may have their own return policies which may differ from this general policy
Where a licensee does not accept returns, this will be clearly disclosed on the product page and at checkout before you complete your purchase
eGeez strongly encourages all licensees to accept returns and works to ensure fair treatment of all customers
Step 1 — Open Order History Go to your eGeez app → Account → Order History → Select the relevant order → Tap Return
Step 2 — Contact Our Happiness Centre Alternatively go to Account Settings → Happiness Centre to connect with our team via chat. A Happiness Agent will guide you through the next steps.
Step 3 — Submit Required Information You will be prompted to provide:
Clear photos of the item received
Description of the issue — wrong item, damaged, quality concern, not as described
Original packaging photos where applicable
Step 4 — Return Label Once your return is reviewed and approved a return shipping label will be generated and sent to you. Please print and attach this label before sending your item back.
Step 5 — Licensee Review The relevant licensee will review your return request based on submitted information and photos. Additional photos may be requested for further clarification.
Following licensee review, one of the following outcomes will apply:
Outcome
Details
Full Refund | Item is confirmed as damaged, incorrect, or not as described |
Partial Refund | Item has minor issues or partial fault is determined |
No Refund | Item is confirmed in good condition as described |
GEMS Compensation | Bonus points or wallet credits may be offered as goodwill in certain cases |
Approved refunds are processed within 3 to 5 business days of approval
Refunds are issued to the original payment method only — no exceptions
Refunds will not be processed until the return process is fully completed and the return ticket is closed
eGeez is not responsible for delays caused by licensee review timelines or incomplete return submissions by the customer
eGeez does not currently offer exchanges or store credit. If you are unhappy with your purchase please follow the return process outlined in Section 4.
For items purchased from pop-up shops or physical retail events operated by licensees or third-party vendors:
Do not ship items back unless the vendor's return address is explicitly provided at checkout
If a pickup or return address is available it will be displayed during checkout under shipping and pickup options
Initiate a return ticket through the Happiness Centre and communicate directly with the licensee
Return policies for in-person purchases are at the sole discretion of the licensee or vendor
Customers are responsible for:
Initiating return requests within the 15-day window
Submitting accurate information and clear photos during the return process
Following all return steps as outlined in this policy
Communicating directly with the licensee through our system in a timely manner
eGeez is not liable for:
Lost, stolen, or damaged items once in the customer's possession
Failed returns resulting from incomplete steps or failure to communicate through the Platform
Refund delays caused by customer non-compliance with return instructions
eGeez monitors return activity across the Platform. If we identify abnormal or suspicious return patterns we reserve the right to:
Contact you to discuss your return activity
Limit return privileges on your account
Suspend your account and any associated accounts in cases of return abuse
If you believe your account has been suspended in error please contact our Happiness Centre before sending any items back.
Email: support@egeez.com
Each licensee on the eGeez Platform maintains the right to determine in its sole and absolute discretion whether a return or refund is warranted and the amount of any applicable refund. eGeez facilitates this process but the final refund decision rests with the licensee in accordance with their policies and applicable law.
eGeez reserves the right to refuse orders or returns that are deemed suspicious, fraudulent, or in violation of this policy.
If your return is not resolved to your satisfaction:
Request to speak with a Happiness Agent through the Happiness Centre
Our team will review your case and mediate with the licensee on your behalf
Unresolved disputes may be escalated in accordance with Section 11 of our Terms of Use
For any questions regarding this policy or your return:
eGeez Inc.
8 The Green, Suite A Dover, DE 19901 United States
Email: support@egeez.com Happiness Centre: Available in-app via Account Settings Website: www.egeez.com
eGeez Inc.
— All rights reserved. eGeez is a registered trademark of eGeez Inc., registered with the USPTO and in other jurisdictions worldwide.