---
title: "Q3: I lost my ePIN. What should I do?"
description: "newly generated ePIN"
url: https://help.egeez.com/en/articles/5-q3-i-lost-my-epin-what-should-i-do
collection: "Sign-Up For Licensees"
updated: 2026-03-09
language: en
---

# Q3: I lost my ePIN. What should I do?

newly generated ePIN

**A:** Go to the “Forgot ePIN” on the login page, and you will receive a newly generated ePIN via email from Egeez. Always check your spam folder! Mark email from Egeez as _Safe_ or _Move to Inbox._