---
title: "Q1: What is the return policy for licensed products on eGeez?"
description: "15-Day Return Policy"
url: https://help.egeez.com/en/articles/9-q1-what-is-the-return-policy-for-licensed-products-on-egeez
collection: "Returns"
updated: 2025-05-20
language: en
---

# Q1: What is the return policy for licensed products on eGeez?

15-Day Return Policy

**A:** 15-Day Return Policy

Egeez offers a 15-day return policy for users, starting from the delivery date. Users can request returns through the "_Order History_" tab in the app, where a countdown timer indicates the remaining return period. To initiate a return, users interact with the **in-app return bot**, providing valid reasons, images, and other necessary details.

Licensees can manage these returns seamlessly through the eLicensee portal under the "_Order List"_ section in the _"Return_" column. The return bot allows licensees to send airway return bills in PDF or JPEG format and respond efficiently. Questions are autogenerated for a smooth experience, and licensees can choose to process full or partial refunds based on the case.

Licensees will receive an email and a dashboard notification for every return request. They will be notified!

This system ensures **hassle-free returns for both fans and licensees.**